$5.99 Flat Rate Shipping in the Continental U.S.!

Shipping/Returns

Shipping:

Our US orders are shipped through USPS priority mail. You will be emailed a tracking number once the order has been processed. We have a flat shipping rate of $5.99 for all US addresses including APO's.

International Customers:

We can ship almost anywhere in the world. Shipping costs quoted on our site do not include duties, taxes, and any customs fees which are your responsibility. Note that USPS First Class Mail isn't trackable and isn't insured. If the package gets lost in transit, we will not be responsible. 

Returns:

If you need to return or exchange your item(s), send the unused garment to us with a note stating the order number and what you need done. Make sure the garment is in new condition, tags in place, and within 30 days of order. We will inspect the garment and order to see if the return qualifies. If it meets the criteria, we will do as the note states. If it does not meet these criteria, the garment will be returned to the customer.

To return your product, mail it to: 3115 Foothill Blvd, Suite M169, La Crescenta, California US 91214

You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable.

International customers: If exchanging an item, you are responsible for return postage and shipping cost returning the item to you.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds:
If you are approved, we will send you a confirmation email and your refund will be credited to the original method of payment within 5 days minus the original shipping cost. Depending on your bank, it may take some time for the money to be credited to your account.

Late or missing refunds (if applicable)
If you haven’t received a refund within two weeks after we received the item, please contact us at info@frandenim.com.


 

 

 

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