Shipping/Returns

SHIPPING:

There's a flat shipping fee of $7.99 for all US orders including APO's. Our regular US orders are shipped through USPS, FedEx, or UPS. You will be emailed a tracking number once the order has been processed.

Express shipping:

We are temporarily not offering express shipping. 

International Orders:

Shipping costs are calculated at check out. This does not include any taxes or government fees, these are the customer's responsibility. First class shipping is NOT insured and we are NOT responsible for loss or damage during transit. 

RETURNS AND EXCHANGES

Item(s) must be unworn, unwashed, in new condition, have tags in place, and be shipped within 30 days of purchase. Once we receive the garments, they will be inspected and we will send you an email. If garments are not in the condition required, they will be sent back at buyer's expense.

US ORDERS:

  Exchanges:

  • We provide free return shipping for the first exchange. If you need to exchange/return them again, send them with a note saying the order number and what you want done. Items must be in new condition, unwashed, have tags in place, and be shipped within 14 days of receiving.
  • Sale items are not eligible for refund but can be exchanged unless marked as "final sale". Customer is responsible to pay for shipping them back to us, but we'll pay for the shipping back to the customer. If there's a price difference, we will contact you. All condition above apply. Our address is 3746 Foothill Blvd, #416, Glendale, CA 91214. For more info, email us at info@frandenim.com

 Returns:

  • A fee of $8 will be deducted from your refund if you use our return label.
  • Original shipping charge is not refundable.
  • Sale items are not eligible for refund but can be exchanged unless marked as "final sale". Customer is responsible to pay for shipping them back to us, but we'll pay for the shipping back to the customer. If there's a price difference, we will contact you. All condition above apply. Our address is 3746 Foothill Blvd, #416, Glendale, CA 91214. For more info, email us at info@frandenim.com

 INTERNATIONAL ORDERS:

  • Refunds only.
  • Sale items are not eligible for refund. Sale items are final.
  • Unfortunately we do not provide free return shipping.
  • Original shipping charge is not refundable.

Click here to initiate an exchange/return